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1. Agreement

These Terms form an agreement between you and Verbasync Inc., operating under the Amigo brand. By accessing or using Amigo, you confirm that you have read and accepted them. A signed order form, customer agreement, research agreement, business associate agreement, or data-processing agreement may add to or override these Terms for the covered service.

2. Eligibility and authority

You must have legal capacity to enter this agreement. If you act for an organization or another person, you confirm that you have authority to bind or authorize them. Use for an adult who needs assistance must be supported by valid consent or authority from that person or a legally authorized representative.

3. The Amigo service

Amigo provides conversational companionship, cognitive engagement, reminders, wellbeing signals, non-clinical summaries, memoir features, and related tools depending on the selected plan. Features may vary by country, customer, plan, integration, and product stage.

4. Not medical or emergency care

Amigo is not an emergency service, medical device, healthcare professional, diagnosis, treatment, or clinical therapy. Outputs may be incomplete or incorrect and require human review. Do not rely on Amigo for urgent or clinical decisions. In an emergency, contact the appropriate local emergency service.

5. Accounts and security

• Provide accurate information and keep it current.
• Protect credentials and devices and do not share access outside authorized users.
• Notify us promptly of suspected compromise or unauthorized use.
• You are responsible for activity under your account to the extent permitted by law.

6. Acceptable use

• Do not use the service unlawfully, fraudulently, abusively, or to harm, exploit, harass, or deceive anyone.
• Do not upload or disclose data you are not authorized to use.
• Do not bypass security, probe systems without permission, disrupt the service, introduce malicious code, scrape at scale, or reverse engineer except where law expressly permits it.
• Do not represent automated output as professional medical advice or use it to make unreviewed decisions with legal or similarly significant effects.
• Do not use Amigo to train a competing model or service without written permission.

7. Consent for calls and recordings

You are responsible for ensuring that invitations, calls, recording, transcription, monitoring, and authorized sharing comply with applicable consent, telecommunications, care, employment, and recording laws. We may provide disclosure tools, but they do not replace your legal obligations.

8. Fees, orders, and cancellation

Prices, billing periods, taxes, included usage, renewal, cancellation, refunds, and plan-specific commitments are shown at purchase or in an order form. Unless stated otherwise, fees are due in advance and non-refundable to the extent allowed by law. Mandatory consumer cancellation and refund rights remain unaffected. We may suspend paid features for overdue undisputed amounts after reasonable notice.

9. Your content and permissions

You retain rights in content you lawfully provide. You grant Verbasync and its contracted processors the limited rights needed to host, transmit, process, transcribe, analyze, secure, and display that content to operate the service and meet the agreement. You confirm you have all required permissions. Privacy and research uses are governed by the Privacy Policy, applicable consent, and customer agreements.

10. Verbasync intellectual property

Amigo, its software, models, designs, documentation, trademarks, and service-generated technology are owned by Verbasync or its licensors. Subject to these Terms and payment, we grant you a limited, non-exclusive, non-transferable, revocable right to use the service for its intended purpose. No other rights are granted.

11. Third-party services

The service may rely on or link to third-party communications, AI, payment, analytics, support, or infrastructure providers. Their own terms may apply to direct interactions. We are not responsible for third-party services outside our reasonable control, but we remain responsible for our legal obligations when we appoint processors.

12. Availability and changes

We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation. We may maintain, secure, improve, replace, or discontinue features. Where a material change significantly reduces a paid core service, we will provide reasonable notice or a remedy required by the applicable agreement or law.

13. Suspension and termination

You may stop using the service and cancel as allowed by your plan or agreement. We may suspend or terminate access for material breach, security risk, unlawful use, non-payment, or where required by law, using notice and an opportunity to cure when appropriate. Provisions intended to survive — including payment, ownership, confidentiality, liability, and dispute terms — remain effective.

14. Disclaimers and liability

To the extent permitted by law, the service is provided “as is” and “as available”. We disclaim implied warranties that may lawfully be excluded. Neither party is liable for indirect, incidental, special, punitive, or consequential loss, or lost profits, revenues, or data, except where exclusion is prohibited.

For business users, Verbasync’s aggregate liability relating to the service is limited to the fees paid or payable for the affected service during the 12 months before the event giving rise to the claim. This limit does not apply where prohibited, including for fraud, wilful misconduct, death or personal injury caused by negligence, or non-excludable privacy obligations. Consumer statutory rights are not limited.

15. Governing terms, changes, and contact

The governing law and forum stated in an order form or customer agreement apply. If none is stated, the law and competent courts associated with Verbasync Inc.’s place of incorporation apply, without depriving consumers of mandatory protections or local courts available under applicable law. Before formal proceedings, the parties should try in good faith to resolve the issue.

We may update these Terms prospectively. Material changes will receive reasonable notice when required. Continued use after the effective date means acceptance, but changes requiring express consent will not apply without it.

Questions: contact@verbasync.com or hello@tryamigo.io.